RETURNS and refunds
Quiero devolver un producto.
I want to return a product.
First of all, please contact us to help you with this procedure.
If the item is in its original condition and no more than 14 days have passed since you received it, we will accept your return and process a full refund of the item to the original payment method.
The customer service team will provide you with a code that you will need to enclose inside the return package.
Send us the order on your own, and once we receive it at our warehouse, we will refund you the full amount of your order.
RECOMMENDATION: RECOMMENDATION: ask for the tracking code of the agency you use, this shipment is under your responsibility.
Refunds are made to the same credit card used to pay for the order, and can take up to 3 working days.
You have to send us your order to:
TWIST DE NARANJA S.L. Calle Bravo Murillo, 7 - PISO 1 D, 28015, Madrid
I want to cancel an order that has not arrived yet.
I want to return a product. First of all, please contact us to help you with this procedure.
- If the order has not yet left our warehouse, we will refund the total amount of the order.
- In the case that it has already left our warehouse, when you receive the package you will have to reject it and when it arrives at our facilities we will proceed to refund the total minus the shipping cost to assume the return costs.
Refunds are made to the same credit card used to pay for the order, and can take up to 3 working days.
I want to change my size.
In case you want to change your size, first of all contact us to help you to manage this procedure, and check that we have the size you want to change.
In the event that the desired size is not available, you can request the return of the order in question.
The customer service team will provide you with a code that you will need to enclose inside the return package.
Send us the order on your own, and once we receive it at our warehouse, we will refund you the full amount of your order.
RECOMMENDATION: ask for the tracking code of the agency you use.
agency you use, this shipment is under your responsibility.
Once we receive the product, we will proceed to send the desired size.
You have to send us your order to:
TWIST DE NARANJA S.L.
Calle Bravo Murillo, 7 - PISO 1 D, 28015, Madrid
There is a problem with my order
Siempre hacemos el mayor esfuerzo para que tu producto te llega en un estado perfecto. De vez en cuando puede pasar que recibas un producto erróneo, defectuoso o que tu pedido esté dañado en tránsito. Si es el caso, queremos resolver el problema inmediatamente. Por favor, contacta con nosotros en info@salmonguru.es, confirmándonos tu número de pedido y el problema y te ayudaremos a resolver el problema cuanto antes.
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